![]() We therefore strongly recommend you use IMAP. Remember, IMAP always syncs with the BT Email server, so any changes you make in your email program will also appear in your webmail inbox.Look to see whether the Mail Server type is set to IMAP or POP3. To find out if you're using IMAP or POP3, open up your email program, highlight the mail account you want to find out about, then open its settings or properties. It’s really important that you enable this feature. SSL also referred to as TLS, ensures that messages and data sent between your email client and the BT Email server, is encrypted to protect your personal data. You can usually switch this on by ticking a box called "My server requires authentication" in your email program's settings if you don’t do this, you’ll get a 530-error failure when trying to send emails. To protect our email server from abuse by spammers, we require all sent emails to have SMTP authentication. SMTP is the protocol used to send emails. Before deleting a POP client, log into your email at bt.com/mail and check everything is there. If you choose to use this option, it’s important you select the option to “keep email on server” otherwise changes you make in your email program will not be synchronised to your server Inbox and could be lost. We do not recommend using POP3 as it does not automatically sync all of your email folders with the BT Email server. We recommend using IMAP which will automatically keep a copy of your email messages on the server. IMAP and POP3 are the protocols or technologies that enable you to download your email messages to your computer or device. We also recommend regularly checking your account to ensure it’s set up correctly and using secure SSL or TLS connections. If you don’t enable SSL, there’s a risk that your email data could be intercepted, as an example, if you used an unsecured WiFi network. Most client software will automatically set your account up with these settings. ![]() You’ll find these at the end of this article.įor the best experience and your security we recommend you set email clients to use IMAP and SMTP with SSL or TLS enabled. the BT Email incoming and outgoing server settings (IMAP/POP3, SMTP & SSL/TLS).what application you’re using, such as Apple Mail or Outlook.If you want to use an email program or device, there are some important things you’ll need to understand in order to set up and get started. This is an email program or application on your computer or device, like Apple Mail, Outlook or Windows Mail. You can access your BT email online at bt.com/login or you can use an email client.
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